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INFORMATION

Refund Exchange

REFUND/EXCHANGE POLICY

  1. Final sale items are not refundable nor returnable. If item is damaged or not as described simply contact us by email within 2 business days of delivery to arrange for its return. "Not as described" status will depend on photo documentation provided on our website. 

  2. Condition reports are offered as a courtesy and are typically published in the description of the item being sold or may be requested. Please note the absence of a condition/description does not imply that an item is free from defects or restoration, nor does a reference to particular defects imply the absence of other defects.  

  3. If a refund is granted, we will offer you a refund of the purchase price, exchange, or in-store credit.

  4. You will ship the item back to the shop within 2 business days of our email acknowledgment.

  5. Item must be returned via an agreed-upon carrier, in its original packaging (box & internal padding included), insured for its purchased price, & must be received in the same condition as when it was shipped. We recommend you use delivery tracking.

  6. Buyer pays for return shipping & insurance. After we verify that the returned item is as originally sent, we will send an email honoring our agreement for a full refund, exchange, or in-store credit within 2 business days including agreed upon shipping cost.

  7. Evidence of tampering with or use of the item including wear, odor, or damage will not be refunded.

  8. There is a Twenty Percent (20%) restocking fee, to avoid borrowing.

  9. Perishable foods, perfumes, nail polish, and personal care items such as beauty/skincare products are not returnable.

PRIVACY & DATA PROTECTION & MAINTENANCE POLICY

Privacy & Data
  1. CHOSNN values our existing and prospective clients; we are committed to offering the highest standards in protecting your information (“Data”). CHOSNN collects and processes your Data when you use our website and app to purchase an item, at the point of sale, or make an inquiry about an item that we offer, as required by the data protection laws.

  2. CHOSNN endeavors to keeps Data as long as necessary to provide you with the requested services or to comply with our legal obligations. You may, at any time to access, rectify, erase, or object to the Data we may lawfully collect and store.

  3. CHOSNN uses “cookies” to ensure the appropriate use of the ecommerce platform, and to personalize our services. You may manage your cookie preferences here.

  4. CHOSNN may provide you with marketing content personalized to your needs & browsing interests when you visit our website & create & use a user account or any personalized digital feature we offer. 

  5. CHOSNN will not sell your data.

SHIPPING POLICY

Shipping Policy
  1. Standard shipping through United States Postal Services (USPS), UPS, FEDEX, DHL or by Freight; insurance, paid for by the buyer, will be added additionally to items over $100 USD to all orders-domesic or international.

  2. VAT charged for shipping on international orders is paid for by the buyer. 

  3. We will mail to an international address but insurance for the sale value of the item must be purchased in advance. The buyer will remit payment for the item(s) being purchased and for the insurance fee charged by the shipping servicer.

  4.  If an international buyer wishes to purchase an item, please contact CHOSNN’s customer service prior to placing an order.

  5. All items sold will be insured at its replacement value.

  6. Orders placed M-F are shipped within 48 hours of payment. Orders placed on the weekend will be shipped the next business day.

AUCTION
TERMS OF SALE

January 1, 2026. CHOSNN, LLC offers each item of property (a “item” or “items” or “lot” or “lots”) for sale at auction subject to and under these Auction Terms of Sale as may be amended from time to time (“Agreement”). In this Agreement, “we,” “us,” “our,” “CHOSNN”, a State of Iowa limited liability company; and “you,” “your,” “buyer,” “bidder”, “purchaser” or similar terms mean the individual or entity bidding on or buying an item/lot from CHOSNN at auction, via the Internet or other means (and you and CHOSNN will sometimes be called a “Party” and together “Parties”). This Agreement contains mandatory arbitration dispute resolution. WELCOME TO CHOSNN Section 1. AGREEMENT. By registering to bid, bidding, or otherwise purchasing an item/lot from CHOSNN, you hereby enter into and agree to be bound by and to comply with, the terms of this Agreement. This Agreement governs the relationship between you, as a bidder and/or buyer, and CHOSNN, the seller. Your Bid Is an Offer. Any bid you submit at www.CHOSNN.com constitutes an offer to buy the item/lot for the amount of your bid. Your bid is subject to the terms of this Agreement. If your bid is accepted, you become contractually bound to purchase the item/lot for which you bid, in accordance with the description of that bid and this Agreement. All Sales Are Final. An item/lot is not returnable. You are advised to examine the pictures of the item/lot prior to placing a bid. By bidding on an item/lot, you hereby agree and affirm that you have examined the condition through pictures, videos, or documentation of the item/lot and have no objections to the item’s/lot’s condition as displayed. All sales are final. Privacy And Security. We endeavor to protect your personal information at all times. Our website meets the highest security standard available provided through a third-party web host. Protection of your personal information is in line with our privacy policy found at http://www.CHOSNN.com/privacy. REGISTRATION Section 2. To bid for an auction held by CHOSNN at www.CHOSNN.com, you must create an account with us and register for the auction scheduled for that item/lot. Once you established an account with CHOSNN, you simply need to just register for each future auction in which you plan to place a bid. You may register for and participate in any auction as soon as the auction goes live on www.CHOSNN.com. VERIFICATION Section 3. Verification of Your Identity. We need to confirm the identification of customers that intend to bid in our auctions. We require that you verify your identity and contact information including your address by providing us or the third-party service provider with a copy of your government issued photo identification. Verification Process. The Verification process may be handled by third party service providers that specialize in the verification of identification and addresses. Please note that the information you share with us or the third-party is subject to the third-party verification processor’s terms, conditions, and privacy policies. CHOSNN is not a part of, or is responsible for, the actions or failures to act of, the verification processors. Section 4. AUCTIONS All auction items/lots are sold “AS IS” “WHERE IS” with no guarantees. CHOSNN strives to describe the item/lot as best as possible. You are responsible for reviewing all the pictures; you are responsible for asking questions; you are responsible for seeking additional information; you are responsible for all bids placed by your device from your registered account at CHOSNN.com. Timed Auctions. CHOSNN only conducts timed auctions. In a timed auction, you can also participate by increasing your bid and watch the bidding in real time – but only online. The auction application that we use accepts bids and proclaims a Winning Bid and said Winner will be notified through email or telephone. Our Role As Auctioneer. CHOSNN serves as the auctioneer. We set and execute the standards and conduct of our auctions including without limitation, whether, when and/or if to advance the bidding, to reject any bid offered, to withdraw any item/lot, to reoffer and resell any item/ lot, and to resolve any dispute in connection with a sale. CHOSNN reserves the right to withdraw an item/lot from auction for any reason and with no liability. CHOSNN has complete authority to make decisions regarding the sale, and our rulings on any disputes or issues that arise during the auction will be considered final and binding on all other participants in such a sale. Our Record of the Sale. CHOSNN records constitute the factual, accurate record of all transactions and govern discrepancy related to the sale or auction of an item/lot. Buyer’s Premium. Buyer’s Premium is the amount added to the hammer price and paid as part of the total purchase price. CHOSNN charges a Buyer’s Premium of 13%. By bidding in our auctions, you agree to pay Buyer’s Premium of 13% and any shipping and applicable taxes.

Payment Methods

PAYMENT METHODS

  1. Credit or Debit Cards: Visa/Mastercard

  2. Electronic Payment: Paypal/Venmo/CashApp

  3. Offline Payment: Money Order from the United States Postal Services Only

*Payments are processed through WIX at no cost to customers to ensure the highest financial systems security standards.*

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